Pay As You Go

Pay As You Go Support

The Pay As You Go (PAYG) service that we offer allows businesses to request IT support on an ad-hoc basis as and when it is required. The details of this service includes:

  • Clients are charged on an hourly basis at our current IT support rate. This is currently £50 + VAT per hour during standard office hours (Monday - Friday, 9am - 5.30pm excluding Bank Holidays). Support is available outside these hours but at an increased hourly rate. Details are provided at the bottom of this page.
  • All work is subject to billing at this rate – this includes on-site / remote work and telephone or email support
  • Remote work will be billed in 15 minute increments
  • A callout fee of £50 + VAT is levied on all on-site work with a minimum billable time of 1hour

The  PAYG service is aimed at companies who require infrequent support and who do not rely heavily on their IT systems. If you expect to need regular IT support with guaranteed response times, then our Support Plans may be more suitable.

Full details of our current service rates for PAYG customers are as follows:
 

Service Rate
Remote IT Support
9am – 5.30pm
£50 + VAT per hour
Onsite IT Support
9am – 5.30pm
£50 + VAT callout fee
£50 + VAT per hour
   
Remote IT Support
5.30pm - 9pm
£65 + VAT per hour
Onsite IT Support
5.30pm - 9pm
£65 + VAT callout fee
£65 + VAT per hour
   
Remote IT Support
All Other Times
£85 + VAT per hour
Onsite IT Support
All Other Times
£85 + VAT callout fee
£85 + VAT per hour