Support Plans

Support Plans

Harborne Computers currently offers a range of IT support plans graded as Bronze, Silver and Gold depending on the needs of your company. The advantages of the support plans we offer include:

  • Clients on support contracts take precedence over PAYG clients
  • Companies are able to budget for their IT costs
  • Onsite support, with no call out fee, is guaranteed if issue cannot be fixed remotely
  • A Service Level Agreement (SLA) agreed by both parties

The Service Level Agreement is a document that is discussed prior to a service plan contract being signed. It is reviewed on a regular basis to include changes to the IT configuration and services within your office. Points that will be detailed in the SLA include:

  • Response times depending on whether the issue affects the whole network (e.g. server down) or a single user
  • Where responsibility lies for each part of the network or IT related service (e.g. broadband, backups)
  • As important, what is not covered by the support plan

The support plans are aimed at companies who rely on their IT infrastructure and need the assurance that any computer issues will be dealt with quickly and efficiently.