"Harborne Computers has provided IT support services to Harlequin Logistics since our launch in 2011. Their involvement with us has included purchasing equipment and setting up a new office infrastructure, assisting with the establishment of voice and data comms, plus ongoing trouble-shooting and support services.
Mike is a completely trustworthy, straightforward individual, who is a pleasure to deal with. His calm demeanour takes the sting out of the angst which system infrastructure problems inevitably create, and gives us confidence that any issue will be resolved with the minimum of fuss, in the most cost-effective way. Our business operates in an extremely time-sensitive environment, so having speedy access to this level of professionalism when things go wrong is very reassuring.
Harlequin has found Harborne Computers an extremely responsive supplier, always willing to go the extra mile regardless of when or where our problem occurs. Their approach has always focused on resolving our problem first, then sorting out any peripheral issues afterwards. Mike has also been a useful and willing sounding board when we have needed input about our wider approach to IT, including software development and people.
We would have no hesitation in recommending Harborne Computers to anyone who needs to establish new IT infrastructure and/or upgrade and support existing arrangements."
Paul Smith, Managing Director, Harlequin Logistics
"I have dealt with Mike Taylor at Harborne Computers for over a year, during which time he has provided our organisation with excellent service and support in advising and installing a new office network. From initial discussions to establish requirements through to installation and commissioning of the network Mike has proved to be extremely knowledgable in all aspects of the system and perhaps more importantly has communicated effectively with all members of staff at the appropriate level. Mike talks English, not computer jargon!
Mike has provided invaluable support when problems have arisen and been able to solve email system and broadband issues where our ISP was unable to help.
We have recently migrated our membership database system to a new platform and again Mike has guided us through the entire process from establishing detailed requirements through to actual transfer of all the data from the old system to the newly created database.
I would confidently recommend Harborne Computers as a solid and reliable supplier, with expertise in all aspects of computer systems"
Tim Beynon, Operations and Membership Manager, Institute of Internal Communication